Terms of Service

1. About these terms

These terms are an agreement between you and DrugHub Pharmacy Limited (RC 1315950), House 21, Opposite Harmony Estate, Langbasa, Ajah, Lagos State ("DrugHub", "we", "us"). They apply when you use our WhatsApp service or this website. Please also read our Privacy Policy, which explains how we handle your information.

2. Who can use the service

You must be 18 or older to order. A parent or guardian can order for a child. You are responsible for the accuracy of the information you give us, including delivery addresses and details about the person the medicine is for.

3. Not a substitute for medical care

Information from our WhatsApp assistant and this website is general. It does not replace a diagnosis or advice from a doctor or pharmacist who knows your history. In an emergency, call 112 or go to the nearest hospital. Do not wait for a reply from us.

4. Prescription medicines

• We supply prescription medicines only against a valid prescription that one of our licensed pharmacists has reviewed and approved for that order.
• Before your first prescription order, you must complete a one-time identity check.
• Our pharmacist may ask you questions, supply a different quantity, or decline to supply a medicine if that is not safe or lawful. Their decision is final.
• Over-the-counter products do not need a prescription or an identity check.

5. Orders and prices

Prices are in Naira and are shown in the chat when you order. We always charge the current price in our catalogue, whatever price appears elsewhere. An order is accepted only when we confirm your payment in the chat. If an item becomes unavailable after you pay, we will offer an alternative or refund you for that item.

6. Payment

We accept bank transfer. At checkout our WhatsApp chat shows DrugHub Pharmacy Limited's account details. After you transfer, send a photo or screenshot of your receipt, and our staff confirm it.

7. Delivery and pickup

Delivery fees depend on the delivery zone of your address and are shown before you pay. Collecting your order from our pharmacy is free. We send status updates on WhatsApp as your order moves from payment confirmed to processing, out for delivery and delivered. Delivery times are estimates. Please make sure someone is available to receive the order.

8. Returns and refunds

For safety reasons, medicines cannot be returned once they have left the pharmacy, unless they are damaged, expired or not what you ordered. If that happens, message us on WhatsApp promptly with photos. After review we will replace the item or refund you to the account you paid from. Unopened medical devices can be returned if they are faulty. If we cancel an order or cannot supply an item, we refund what you paid for it.

9. Lab tests

Your lab booking is confirmed only after your payment is confirmed. You can choose walk-in testing or home collection. Home collection outside our service zones has a small extra fee, shown before you pay. Follow any preparation instructions we give you, such as fasting, or your results may not be reliable.

10. Consultants and our assistant

When you ask to talk to a consultant, we match you with a qualified professional who is on duty and show you their name and credentials. If nobody is available, we queue your request and message you when someone is. Our automated assistant gives general medicine information with a named source. It does not diagnose, prescribe or take actions on your account.

11. Messages and reminders

We send order updates for orders you place. Refill reminders and health updates are optional. Reply STOP at any time to stop them.

12. Acceptable use

Do not send false prescriptions or identity details, try to obtain medicines for misuse or resale, send abusive or unlawful content, or interfere with the service. We may refuse service, cancel orders or report conduct to the authorities where the law requires it.

13. Our liability

We supply products with reasonable care and skill, in line with pharmacy law. Nothing in these terms limits rights you have under Nigerian consumer protection law. Otherwise, we are not responsible for losses caused by incorrect information you give us, by delays outside our control, or by using a product other than as directed. Our total liability for an order is limited to the amount you paid for it, except where the law does not allow this limit.

14. Governing law, changes and contact

These terms are governed by the laws of the Federal Republic of Nigeria. We may update them from time to time. The date at the top shows the latest version, and we will ask you to accept significant changes before your next order.